Refund & Cancellation Policy

We want every purchase from KONTINU INC to feel safe and easy to understand. Here's exactly how cancellations and refunds work.

Monthly plans

• Plans are month to month. There is no long-term contract.
• You can cancel at any time. To stop the next charge, cancel at least 3 business days before your next billing date.
• We don't give partial-month refunds. Your plan stays active until the end of the billing period you've paid for.
• This also applies to a reduced introductory first month, where one was offered. After the first month, your plan's regular monthly price applies unless you cancel.
• Upgrades take effect right away. Downgrades take effect at your next billing date, with no refund for the current month.
• If you upgrade later, we handle it for you: we switch your existing subscription to the new plan, prorated for the rest of the billing period, so you keep one plan. Any one-time setup fee for the new plan is shown in writing first.
• A one-time setup fee, where it applies, is charged with your first month. The amount is shown on your written quote or at checkout.

Digital products

• Digital products we have sold (such as our playbook and template vault) are refundable in full on request within 14 days of purchase.
• To request a refund, contact us with the email you used to order.

Add-ons and extra tools

We never bill an add-on or extra tool unless you've approved the written price first. Extra tools are billed at our cost plus 20%, subject to a small monthly minimum per tool that is shown in writing before you approve.

Price changes

If we change the price of your plan, we'll give you at least 30 days' written notice.

How to cancel or request a refund

Send us a message through our contact form. We'll confirm your cancellation or refund in writing. Approved refunds go back to your original payment method.